PRIVACY POLICY
Our personal data protection policy is designed to build a relationship of trust between you and our services, so that we can offer you a positive experience in a totally transparent way.
Thanks to this policy, we can take your requirements into account and meet your expectations.
In order to respect your trust, OHMYCASE FZC LLCis committed to respecting your personal data, as well as the confidentiality of our customers (hereinafter referred to as "Your Data").
In the interests of full transparency with you, and in order to guarantee you secure use of our website www.ohmycase.fr in all its available versions and related applications (hereinafter the "OHMYCASE Site"), we make available the way in which we handle your data, so that our services are always in line with respect for your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and data across all our platforms.
Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss or alteration. This is why we provide you with all the information you need to easily understand how we handle your data. Your data will only be kept for as long as is necessary for the purpose for which it was collected. You will of course be able to access and modify your data at any time, since it will be available in your personal area of the OHMYCASE website.
To this end, we endeavor to take all necessary steps to comply with applicable data protection law.
Therefore, hereby the undersigned OHMYCASE FZC LLC undertakes through this policy of protection of your personal data to comply with the essential principles of the general European regulation and French law on the protection of personal data, providing you with information concerning the existence and methods of data processing here applied (paragraph 3), the rights you have concerning your data, as well as applying these rights ourselves (paragraph 6 and 10). Information on any transfers to third countries or recipients is also provided, as well as information on how long your data will be kept (paragraph 5) and on security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a customer of OHMYCASE FZC LLC, if you have placed an order on the OHMYCASE site, a customer of OHMYCASE FZC LLC if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the OHMYCASE site without having created a customer account or having placed an order.
2. WHO WE ARE
OHMYCASE FZC LLC is a simplified joint stock company with a share capital of 1,000 euros, represented by OHMYCASE FZC LLC, in his capacity as Chief Executive Officer and whose registered office is located at A-0024-190 Flamingo Villas, Ajman.
OHMYCASE FZC LLC publishes the OHMYCASE Site and, as such, is responsible for processing your Data.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1 When do we collect your personal data?
Your personal data may be collected if you visit the OHMYCASE site using cookies, if you create a customer account on the OHMYCASE site, if you place an order for one of our products or services or agree to be a member of our newsletters (SMS, e-mails).
We use your personal data to improve your browsing experience on the OHMYCASE website, and to offer you a more personalized experience. In this way, we can better process your orders, offer payment in instalments, prevent fraud, make any necessary refunds, and manage your customer reviews.
3.2. Your browsing on the OHMYCASE Site
In order to enable you to browse the OHMYCASE website, we process your data with your consent as the legal basis.
3.3. Processing your orders
We use your data to process your orders.
We use this information to manage mediation, customer relations (including through social networks), our after-sales and distance selling services, our marketing and sales prospecting activities for the OHMYCASE site, and for the management, delivery and transport of orders.
The legal basis for processing this data is the performance of the contract between the two parties (you and us).
OHMYCASE FZC LLC's legal obligation is the legal basis for the processing, insofar as the management of product recalls is concerned. Your consent or our legitimate interest is, as the case may be, the legal basis for the processing of marketing and sales prospecting. Your consent is the legal basis for the implementation of "flash" payment.
3.4. Payment in instalments
For orders involving payment in instalments and for certain customers, your data is processed in order to be able to offer you this type of payment. The legal basis for data processing is the application of the contract between the two parties. However, your consent remains the basis for the processing of your banking data.
3.5. Customer reviews
In order to be able to share your opinions with our customers and visitors as well as allow you to leave your opinion on the OHMYCASE site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
We use your data to collect payments and combat fraud.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties and the legitimate interest of OHMYCASE FZC LLC, as data controller, are the legal bases for this processing.
3.7. Management of theOHMYCASEFZC LLC advertising network
OHMYCASE FZC LLC 's advertising operations are managed through the use of your data.
This will make it possible to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, sales statistics and advertising campaign studies, to update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other promotional operation except online gambling.
The legal basis for the above mentions is the user's consent or OHMYCASE FZCLLC's legitimate interest .
4. WHERE DOES YOUR DATA GO?
Your data is transmitted to several OHMYCASE internal departments
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management and the provision of guarantees and insurance.
For x-payments, your data may be shared with service providers such as payment and transaction centers (banks...), or call centers for business process or customer experience management, or, for customer reviews, with a customer review collection and processing manager.
OHMYCASE's advertising network is managed, thanks to your data, by network customers and advertisers.
5. DATA RETENTION
The data collected by OHMYCASE is kept only for the time and assistance required to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by OHMYCASE for a certain period of time:
In current archives for prospects, for 3 years from the last customer contact (they can therefore be consulted by OHMYCASE FZC LLCdepartments ). We do not carry out intermediate archiving of this data (for data of administrative interest to certain departments, such as litigation, retention periods are set by the applicable statute of limitations).
With regard to our orders, your data will be archived in the current archives for 5 years from the end of use of the customer's orders, and in the intermediate archives for 5 years from the end of storage in the current archives. The same applies to our customers.
Bank details are archived in the current archive for the duration of the credit card's validity (plus one day). There is no intermediate archiving of banking data.
Cookies and their use and time limits are detailed in paragraph 7 of our policy.
6. EXERCISING YOUR RIGHTS
6.1. You have the right to access, modify and rectify your Data.
6.2. You have the right to request the limitation of the processing of your Data.
Important note: to do this, you must contest the accuracy of your personal data for the time necessary to allow us to verify its conformity. Alternatively, if you believe that our use of your personal data is unlawful, you may request that we restrict its use and not delete it. We no longer need to use your data for the purposes listed in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, should you decide to exercise your right to object for the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, we will still be able to keep it in an intermediate archive format for as long as is necessary to meet our legal, accounting and tax obligations.
6.4. You are entitled to exercise your right to object to the processing of data for commercial prospecting purposes.
In the event of e-mail prospecting, you are entitled to request the modification or unsubscription of newsletters by clicking on the "unsubscribe" hypertext link available in all newsletters, or by navigating directly to the OHMYCASE website contact page.
In the case of SMS canvassing, it is possible to unsubscribe by texting "STOP SMS" to 36007, or by navigating to the OHMYCASE website contact page.
6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of contacting OHMYCASE FZC LLC to gain access to the uses of this data and to enable the "organization and settlement of the deceased's estate" and/or to close the account on the site and/or to request that the personal data not be processed further.
You can also request that your data not be passed on to a third party in the event of your death.
6.6. You are entitled to claim your right to portability.
6.7. You have the right to withdraw your consent to the processing of data on this legal basis.
Important note: If you decide to withdraw your consent, this will have no effect on the lawfulness of the uses made prior to your withdrawal.
6.8. You are entitled, if you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (together with your e-mail, surname, first name, copy of your ID and postal address) to the OHMYCASE FZC LLCdata protection delegation by e-mail to [email protected] and/or by post to OHMYCASE FZC LLC, A-0024-190 Flamingo Villas, Ajman.
Within a maximum of one (1) month from the date of receipt of the claim, we will send you a reply.
7. COOKIES
7.1. What is a cookie?
When you browse a website such as the OHMYCASE FZC LLCwebsite, the latter may, depending on your choice, insert a text file on your receiver (computer, phone or tablet) via your browser.
This text file is called a COOKIE. This cookie allows a website such as OHMYCASE, during the prescribed period of validity or recording of the cookie, to identify your used receiver when you make another visit.
Only the sender of a cookie is likely to read or modify the information contained in that cookie.
7.2. What are cookies for on www.ohmycase.fr?
Different types of cookies can be categorized. Some are issued directly by OHMYCASE FZC LLC and its service providers, but some also come from third-party companies.
7.2.1. Cookies issued by OHMYCASE and its service providers
There are several categories of cookies that may be placed on your transmitter when you browse our website:
7.2.1.1. Essential" cookies
In order to access our site, "essential" cookies are required. They are used, for example, to process orders.
If they are not present, you may experience navigation problems on the site and be unable to place an order.
Essential" cookies also enable OHMYCASE to track its activity.
They may be inserted on your transmitter by OHMYCASE or its service providers.
7.2.1.2. Analytical and Personalization" cookies
Analytical and personalization" cookies are not mandatory. They enable us to facilitate your searches and optimize your experience with us, allowing us to better target your expectations, adapt our offers and maximize the organization of our site.
7.2.1.3. Advertising" cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The aim is to improve and optimize your browsing experience by displaying offers and advertisements that are relevant to you.
To achieve this, "advertising" cookies target your expectations in real time and offer you advertising content tailored to your current interests and desires, based on your recent browsing history on other sites.
This prevents you from being presented with advertising content that is of no interest to you. At the same time, OHMYCASE FZC LLC prefers to see its offers and advertisements proposed to users who will be interested in them.
The advertising content offered may contain cookies issued by OHMYCASE or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
While you are browsing our site, we may include third-party software applications in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons provided by social networks.
These social networks can then use these buttons to identify you even if you did not use them when browsing the site. It is possible for them to do this if, when you last browsed the site, you were simultaneously connected or active on your social network transmitter. We have no control over how they are used, or what data they hold.
To find out more about how your data and advertising content are used, you can visit your social networks and consult their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the above-mentioned social networks, click on the social network of your choice :
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
With regard to our advertising network, we would like to remind you that, as mentioned above, all our advertising spaces may contain cookies from third parties (the advertiser behind the advertisement, the advertiser's third-party service providers, etc.).
With these cookies, and during the prescribed period of validity, they can therefore offer advertisements in the places made available for third-party advertisements, count the number of contents they offer in our spaces, find out the audience for these advertisements and the number of clicks; thanks to this, they can claim the sums due to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser contains a number of options that you can set according to your preferences. In this way, you can accept or reject cookies on your transmitter.
However, if you choose to accept the storage of these cookies on your sender, then, when you visit sites or content with cookies present, they will be automatically stored on your sender.
Depending on your preferences, you may choose to activate a reminder asking you whether you accept or refuse cookies before they are stored, or to refuse each time a cookie is stored on your browser.
However, it is important to note that the choices you make when setting these parameters may modify or alter your browsing experience on the Internet or on certain sites or services that require the use of cookies (for example, to place an order on our site).
In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of any alteration in the operation of our services resulting from the inability of our services to save or access the cookies used for their operation.
7.3.1. How to choose your browser options
Depending on your browser, there are various options and choices available. To find out more, please consult your browser's help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
In most cases, your data will be stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out a compliance assessment.
In this case, we take all necessary steps to ensure that this data sharing complies with the relevant regulations and that your privacy and fundamental rights are protected (for example, by using the European Commission's contractual clauses).
On request, the Data Protection Delegation can provide you with more information about the transfer of data.
9. SAFETY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals with regard to the points listed in point 2. To do this, we take into account the origin, scope, context, costs and state of the art, the purposes of the processing, as well as the identified risks.
What's more, we're up to date with the PCI DSS payment card industry security standard, reflecting our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKING
As a result of the automated processing we use (e.g. profiling), you are subject to legal effects that affect you.
All this is essential for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and "4 x payment". The basis for this is the analysis of various variables concerning the type of products, services ordered, or customer profile.
If the risk is assessed with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, so that you can give your opinion and/or object to the automatic decision.
11. POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to comply with applicable data protection regulations (at least every three (3) years).
June 20, 2019.
